Frequently asked questions

Booking

How far in advance should I book?


We normally start booking 18 months in advance.




Why are your prices slightly higher than other vendors?


Coupled with expertise, our services also include professional airbrush application, eye lash extension and travel (within 50 miles of 92563).




Do you offer any discounts?


yes, we offer a 10% discount on the bridal package (bride hair and makeup) for weekday wedding and a 10% discount for active duty militaty and/or their spouses (multiple discounts cannot be applied).




How do I reserve my date?


Submit a completed contract and a provide the $400 retainer fee (applied to wedding day balance) to reserve your date.




Do you have a service minimum?


Yes, we have a $400 minimum and this does NOT include the bridal preview.




What forms of payment do you accept?


We accepts, cash, check, credit (3% surcharge), venmo, and Zelle (formerly known as Chase quick pay).





The Basics

Can you accomodate large parties?


Yes, our team of hair and makeup artists have accomodated wedding with up to 25 services. We love a challenge.




Is there a travel fee?


Travel fees ($50) only apply to venues outside the 50 mile radius from area code 92563.





Services

Will you, Kelly be the one to provide my wedding day services?


Please inquire for my availability. If I am unavailable, I promise you will not be disappointed by my team of hand selected stylists.




Why does your (Kelly) services cost more than your stylists?


Kelly has been in the wedding industry for nearly 15 years, worked alongside industry leaders like David Tutera and has been featured in several wedding magazines. Experience is like fine wine, it gets better with age and it costs a bit more. However, like a glass of your favorite reserve, it is worth every penny.




Will the same artist who does my preview do my wedding?


Yes, absolutely. In the unlikely event a family emergency, natural disaster etc happens we will make sure you are paired with artist who performs at the same level.




Is the tip included?


No, the tip is not included but highly appreciated. Please reference the following chart for tips Good (15.%) Great (18%) Exceptional (20%)




Are prices negotiable?


Unfortunately not. We understand you are on a budget, but we feel our prices are aligned with industry standards when taking our experience into consideration.









Wedding Day

How should I show up to my appointment?


Please show up with clean, dry hair and facial moisturizer applied. An additional $25 fee will be applied to services that require blow drying.




How long does each service take?


Bridal service (1hr/service) Bridesmaid, Mother, etc (45 min/service)




Is the tip included?


No, the tip is not included but highly appreciated. Please reference the following chart for tips Good (15.%) Great (18%) Exceptional (20%)




What happens if I change my hairstyle after it is complete?


If you are unhappy with your look we will correct it. If the style needs to change for any other reason an additional service charge of $85 will be applied to the balance.




What happens if the bride or additional services miss the appointment time established in the contract?


Although there is a 15 minute grace period, an additional $30 fee will be applied for each additional 15 minutes past the appointment time.




Will the wedding day stylists stay for touchups and veil placement?


All of our hair and makeup products are long lasting and should not need touched up. Stylists will be present no longer than 15 minutes past the last appointment time. Artists are available for additional time at a rate of $75/hr (there is no prorated fee).





Artists

How experienced are the members of your team?


Currently, the least experienced member on the Knight and Veil Team is a seasoned 5 year hair and makeup artist. Each member of our team is highly vetted by me, Kelly. We hold quarterly training events to make sure each stylists is staying on top of trending styles and performing at the Knight and Veil standard!




Are your artists certified in Hair and Makeup


All of our artists are legally able to perform hair and makeup services in the state of California.




How can I view Knight and Veil artists work?


Please go to the homepage, click on the artists portrait and this will link you to their bridal gallery. Please let us know if you would like to see additional photos.